Access to spare parts

The purpose of this criterion is to make sure that faults which are possible to repair, mainly faults caused by defective replaceable components, lead to a longer service life for the products.

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Criterion text

The supplier will guarantee the access to spare parts for at least three (3) year after the product delivery. As a minimum, at least the following spare parts must be available:

Computers (do not apply to portable two-in-one computers and computer tablets):

  • Hard disk/SSD disk
  • Memory
  • Rechargeable battery


  • Display unit and display backlight
  • Circuit boards for power supply and functions
  • Stands (except integrated stands in the casing)