Access to spare parts

The purpose of this criterion is to make sure that faults which are possible to repair, mainly faults caused by defective replaceable components, lead to a longer service life for the products.

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Criterion ID

11185

Criterion level

Core

Criterion type

Technical specification

Criterion text

The supplier will guarantee the access to spare parts for at least three (3) year after the product delivery. As a minimum, at least the following spare parts must be available:

Computers (do not apply to portable two-in-one computers and computer tablets):

  • Hard disk/SSD disk
  • Memory
  • Rechargeable battery

Monitors:

  • Display unit and display backlight
  • Circuit boards for power supply and functions
  • Stands (except integrated stands in the casing)