Warranty and service agreements
Defective equipment or defective component may require premature replacement of units. A warranty and service agreement may give suppliers an incentive to supply products with longer service life and make sure to take responsibility for repairing any damages.
Criterion ID
11184
Criterion level
Core
Criterion type
Technical specification
Criterion text
The supplier must give a warranty of at least two years, beginning on the product delivery. The warranty entails that the products continue complying with the contract specification, without further costs. The warranty includes repairs or exchanges and a service agreement with possibilities for collection free of charge and on-site returns or repairs. Defective1 batteries are included in the warranty.
1If the battery cannot be charged or if the battery connection cannot be found, it will be counted as defective. A gradual decline of the battery capacity through use is not considered defective, unless this is included in a specific regulation in the warranty.
- Present a written assurance stating that the supplied products are covered by a warranty under the specifications and service requirements of the contract.
- Evaluate performed service (if used), and check if replaced components correspond to the requirements of the contract.
This requirement can be used in common with the “Extended warranty and service agreements” (Requirement ID 11189) to encourage extended warranty periods.
Life cycle analyses show that the most significant environmental impact from computers and monitors occurs in the production phase. The most important measure for reducing environmental impact from use of computers and monitors is to use the products for long periods of time. To reduce the environmental impact, in particular during the usage phase, you can set high requirements on the energy performance of the product.
The sustainability criteria for computers and monitors contain requirements for energy efficiency, hazardous substances, extended product lifetime, and product recyclability. These categories reflect the most important environmental issues during the life cycle of the products. Read more about the environmental effects and the focus of the sustainability criteria in the EU Commission’s background report for sustainability criteria on procurement of computers and monitors
- Criterion Id
- 11184
- Criterion level
- Core
- Criterion type
- Technical specification
- Subject matter of contract
- Sustainable computers and monitors
- Miljömål
The version date indicates when the sustainability criterion was created or last updated. Last reviewed dated tells when we last checked that the sustainability criterion still is relevant.
Current KravID: 11184
Version date: 4/20/2018 12:00:00 AM