Warranty and service agreements

Defective equipment or defective component may require premature replacement of units. A warranty and service agreement may give suppliers an incentive to supply products with longer service life and make sure to take responsibility for repairing any damages.

Criterion ID

11184

Criterion level

Core

Criterion type

Technical specification

Criterion text

The supplier must give a warranty of at least two years, beginning on the product delivery. The warranty entails that the products continue complying with the contract specification, without further costs. The warranty includes repairs or exchanges and a service agreement with possibilities for collection free of charge and on-site returns or repairs. Defective1 batteries are included in the warranty.

1If the battery cannot be charged or if the battery connection cannot be found, it will be counted as defective. A gradual decline of the battery capacity through use is not considered defective, unless this is included in a specific regulation in the warranty.