Warranty and service agreements
Defective equipment or defective component may require premature replacement of units. A warranty and service agreement may give suppliers an incentive to supply products with longer service life and make sure to take responsibility for repairing any damages.
- Technical specification
The supplier must give a warranty of at least two years, beginning on the product delivery. The warranty entails that the products continue complying with the contract specification, without further costs. The warranty includes repairs or exchanges and a service agreement with possibilities for collection free of charge and on-site returns or repairs. Defective1 batteries are included in the warranty.
1If the battery cannot be charged or if the battery connection cannot be found, it will be counted as defective. A gradual decline of the battery capacity through use is not considered defective, unless this is included in a specific regulation in the warranty.
- Present a written assurance stating that the supplied products are covered by a warranty under the specifications and service requirements of the contract.
- Evaluate performed service (if used), and check if replaced components correspond to the requirements of the contract.
Subject matter of contract
Sustainable computers and monitors
Information about the criterion
This requirement can be used in common with the “Extended warranty and service agreements” (Requirement ID 11189) to encourage extended warranty periods.
The version date indicates when the sustainability criterion was created or last updated. Last reviewed dated tells when we last checked that the sustainability criterion still is relevant.
- Current ID
- Version date