The tenderer of the tendered products shall report procedures for systematic quality management, and shall have documented procedures and instructions in place for ensuring:
- That the requirements for tendered products are checked and fulfilled during the contract period
- That documentation to verify fulfilment of the requirements is available
- That there is a contact person with respect to the contracting authority
To ensure compliance with the points above, the procedures and instructions shall cover at least the following:
- Monitoring and record-keeping (e.g., regular checks of raw material- and product quality)
- Reporting and correcting deviations from the requirements that have been set
- Reporting and documenting production changes for the tendered products
- Reporting, documenting, and handling claims and complaints regarding the tendered products
- Traceability throughout the entire supply chain
