Reused or remanufactured IT equipment

At the latest at the start of the contract, the supplier must have procedures for quality assurance/quality control that ensure the minimum quality of the remanufactured/refurbished equipment delivered within the framework of the contract or framework agreement.

Quality assurance and quality control procedures shall cover at least the following steps: 

• Inspecting the condition of the equipment 

• Reprocessing (for example, repairs, replacement or upgrades) as needed 

• Cleaning 

• Testing 

• Storage 

• Packaging and transportation 

The supplier shall, upon request, demonstrate that the special contract term has been fulfilled.  

The supplier must provide a guarantee of at least one (1) year which begins to apply upon product delivery. The warranty covers defects in the product which are due to defects in design, materials, manufacturing or which consist in the product otherwise not meeting the agreed characteristics. The warranty must cover repair or replacement and include a service agreement with the possibility of free pick-up and return or on-site repair. Even defective¹ batteries must be covered by the warranty.

Where new batteries have been installed, the battery's endurance shall exceed 300 charge cycles (with a state of health of ≥80%). Tests shall be carried out according to EC EN 61960-3:2017 or an equivalent standard. 

Where equipment contains used batteries, the supplier shall specify minimum levels for the used batteries' state of health in its tender (for example, state of health >80%). 

The supplier shall provide the equipment with pre-installed software for determining and monitoring the status of the battery/accumulator. The software shall make it possible to see the battery's or accumulator's state of health¹ and state of charge². It shall also display the number of complete charge cycles³ that the battery/accumulator has been through. All information shall be shown to the user. 

The software shall also give suggestions to the user regarding how to maximise the service life of the battery. 

The supplier shall provide the equipment with pre-installed software that allows a maximum battery charge limit (such as ≤80% state of charge) to be set when the equipment runs regularly on the mains. 

The supplier shall provide mobile phones with screen protectors and cases that give them protection from scratches and impacts. Alternatively, protective cases and screen protectors shall be supplied together with the mobile phones. 

A feature for secure data deletion shall be available for deleting user data in all data storage units present in the product¹ (see explanatory note below). Instructions for using this feature and information about the standard(s) used for secure data deletion shall be provided in the user manual or similar and/or via a link to the manufacturer's website.  

Upon the start of the agreement, the supplier must declare presence of the substances included on the current REACH Candidate List, (article 59 of Regulation (EG) no. 1907/2006 concerning the Registration, Evaluation, Authorisation and Restriction of Chemicals), in concentrations exceeding 0.1 percent by weight, (1.000mg/kg), per substance in the offered products. 0.1 percent by weight concerns every individual part of a product.

If new substances are added to the list during the [framework agreement period/contract period] and these substances appear in procured products above the specified limit value, the supplier is responsible for notifying the customer in writing of the change. The supplier must also, on request, be able to present an action plan for how the substance can be phased out.